The Customer Experience Forum, in collaboration with the Saudi CX Association and “Awards International,” announced that some notable organisations and individuals have advanced to the final round of the Saudi Customer Experience Award 2025.

Within four groups—Classic Customer Experience, Customer Experience Circle, Customer Experience in Specialised Sectors, and Customer Experience Professionals—the list of qualifiers featured 301 organisations from 27 different categories. Besides, the CEO of the Saudi CX Award, Eng. Abdulaziz Al Shamsan, stated that the qualifiers may now submit all of their presentations online for evaluation in the awards finals and meet with specialised judging committees to discuss their participation. The qualifiers will be assessed by an impartial jury. “On November 13, 2024, at the InterContinental - Durrat Al Riyadh Hotel, the Customer Experience Forum ceremony will honour the top performers, and we look forward to it being an effective conclusion to a successful calendar year by all standards,” he continued. Moreover, the Saudi CX Association Awards are a premier platform that honours participants' accomplishments in enhancing customer experiences and features competitions in many categories that encompass every facet of customer experience provision. In addition to raising the standard of customer service across the Kingdom, it recognises accomplishments and shares information and skills in the industry. On top of that, the award enhances communication and collaboration amongst top institutions in this field. It also promotes investment in customer experience programmes makes them a strategic priority, and promotes the adoption of global best practices, all of which increase the competitiveness of government agencies and institutions globally. Read more Riyadh Music Week 2024